Tiket.com suffered from a crash on March 27, 2023. It is due to a surge in Suga BTS (well-known as ARMY) fans trying to buy Suga BTS’ concert in ICE BSD, Tangerang Selatan. The ticket has sold out, and the concert is due from May 26 to May 28. Tiket.com also handled several ticketing issues regarding the Eid Al Fitr tradition (traveling back to the homeland), whether it is trains or flights.
Introduction
Tiket.com is a popular online travel platform in Southeast Asia that provides a comprehensive range of travel services to customers, including flights, hotels, and activities. With its user-friendly interface, competitive pricing, and innovative features, Tiket.com has become a go-to destination for millions of travelers across the region.
Founded in 2011 by Natali Ardianto and Dimas Surya, Tiket.com started as a ticketing platform for concerts and events in Indonesia. However, with the rapid growth of the travel industry in Southeast Asia, the founders saw an opportunity to expand the company’s services to cover other travel-related activities. Today, Tiket.com has grown into a leading online travel platform that serves customers in Indonesia, Thailand, and the Philippines.
Product Explanation
One of the key strengths of Tiket.com is its commitment to providing a seamless and hassle-free booking experience to customers. The platform’s user-friendly interface allows customers to easily search and compare prices for flights, hotels, and activities. The website and mobile app also provide detailed information about each service, including photos, customer reviews, and ratings, helping customers make informed decisions about their travel plans.
In addition to its core travel services, Tiket.com has also introduced several innovative features that enhance the overall customer experience. For example, the platform’s “Flexi Ticket” feature allows customers to make changes to their flight bookings, such as rescheduling or changing the date, without incurring additional fees. This provides customers with greater flexibility and peace of mind, especially during times of uncertainty and unexpected events.
Another unique feature of Tiket.com is its “Best Price Guarantee” program, which ensures that customers get the best price for their bookings. If a customer finds a lower price for the same booking on another platform, Tiket.com will match the price and give an additional discount of 10% of the difference. This not only helps customers save money but also builds trust and loyalty among the platform’s users.
Tiket.com has also been recognized for its commitment to customer satisfaction and innovation. The platform has received several awards and accolades, including the “Best Online Travel Agent” award at the 2020 Indonesia Travel and Tourism Awards. The company has also been featured in various media outlets, including Forbes and TechCrunch, highlighting its growth and success in the highly competitive online travel market.
Conclusion
In conclusion, Tiket.com has become a leading online travel platform in Southeast Asia, thanks to its commitment to providing a seamless and hassle-free booking experience, competitive pricing, and innovative features. With a strong focus on customer satisfaction and innovation, Tiket.com is well-positioned to continue its growth and success in the years to come.
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